Overview
Problem Statement:
SDCA offices (Registrar, Admissions, Finance) experienced long physical queues, especially during enrollment periods. Students faced uncertainty about wait times and crowded waiting areas.
Solution Features:
- Digital check-in via kiosk or mobile web interface
- Real-time queue position display on TV monitors
- SMS/web notifications when turn is approaching
- Multi-counter support with queue routing
- Analytics dashboard for office management
Technical Stack:
- CodeIgniter 3 backend with MySQL database
- WebSockets for real-time queue updates
- Responsive Bootstrap UI for multi-device support
- jQuery for dynamic interface updates
- SMS API integration for notifications
Benefits:
- Reduced physical crowding in office areas
- Improved student satisfaction with transparent wait times
- Increased service counter efficiency
- Data-driven insights on peak hours and service times